Get in touch
We answer most messages within one business day. If your cargo is already damaged or missing, don't wait for us — read how to file a claim first, because most policies carry a notification deadline.
Reporting a loss
Notify a loss as soon as you become aware of it, take reasonable steps to limit it, and keep the damaged cargo and its packing intact for survey. Quote your certificate or policy number.
info@talyasmart.comEmailing us is a notification to us, not to your insurer. We pass it on the same business day — but if your policy names an emergency survey line, call that number too.
Support
Account, billing, certificate or platform questions. Include your account email, and the certificate number if it's about a specific shipment.
info@talyasmart.comSales & open policies
Annual open policies, higher limits than our standard tiers, multi-entity accounts, or API access for your own booking flow.
info@talyasmart.comUnderwriters & brokers
Carrying cargo appetite and want to quote on the platform? Tell us your licensed territories, commodity appetite and typical line size.
info@talyasmart.comComplaints
Unhappy with how we handled something? Write to support with "Complaint" in the subject. If your complaint is about a claim decision, it is the insurer's decision — we will tell you who to escalate to and pass your file on.
info@talyasmart.comOperator
InsuranceScanner is operated by Talya Global Lojistik Hizmetleri. We are an insurance intermediary, not an insurer — see our role in the Terms. For legal correspondence or KVKK / GDPR requests, use the support address above and we will route your message to the appropriate team.